Shipping

Do you offer free shipping?

We offer free shipping for US domestic orders over $50. During promotions, free shipping is not included unless advertised as such. 

Why hasn't my order shipped yet?

Our team fulfills orders as quickly as possible and in the order in which they are received. Typically, fulfillment time takes 1-3 business days (M-F) from when the order is placed, depending on order volume and product availability. During peak holiday season, you can expect this to be more like 5-7 business days.

The courier attempted to deliver my package but still has it. What can I do?

In most cases, you should be able to reschedule a delivery on the courier’s website; or, they might be holding the package for you at a pickup location or post office. If a package is not delivered or picked up within a certain time frame, it will be shipped back to us eventually.  At that point, we can either re-ship it to you at an additional shipping cost, or we can refund the products (shipping is not refundable).

My order still hasn’t arrived. Is there anything you can do to speed up the process?

Once a shipment has left our facility we do not have control over its whereabouts or delivery since it is in the hands of the courier. Please keep in mind that orders typically ship out 1-3 business days after the order has been placed, and shipping time is calculated after fulfillment time. Additionally, for most shipping methods, shipping times are not a guaranteed service. If you have any questions regarding your shipping method, please visit the courier’s website.

How to Opt Out of Signature Confirmation

For all orders over $150, a signature confirmation is required for delivery. If you would like to waive the signature requirement from your order, you will need to sign a waiver accepting full responsibility of the package in the event that it is lost or stolen.  You can request the waiver in the Notes section of your Shopping Cart or email us at info@roseritual.com.

International Shipping

Do you ship internationally? And what kind of shipping do you use?

Yes, we ship to many countries worldwide! We offer USPS Priority International, DHL, UPS or FedEx. We recommend UPS or FedEx as they tend to be the fastest and safest options worldwide.

Do you offer free shipping on international orders?

We don't, unfortunately. We do like to encourage checking with our stockists as a way to potentially help keep shipping costs and customs fees to a minimum.

Do the products get taxed when they’re shipped internationally?

Most of the time they are, and it varies depending on the country. We do not assume these taxes, and they have to be accounted for by the receiver. Samples and gifts do not get taxed, but regular purchases are taxed. We do our best to accommodate the description to facilitate lower taxation, but each country varies.

My international order is delayed. Is there something you can do?

Unfortunately, we cannot foresee any issues that might arise with customs while shipping abroad. Most likely your package will be held by customs until it has gone through inspection. Please allow for extra shipping time (1-2 weeks) due to this reason.

How do I return an international package?

If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. For all returns to be processed, we must be notified within 15 days of receipt; if it's past the 15th day we will charge a restocking fee of 15% from the total order.

Hemp CBD based products cannot ship internationally.

We sadly cannot ship our Hemp CBD products internationally, even in countries where Hemp is technically legal.

Returns

What is your return policy? (for US domestic orders)

If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. For all returns to be processed, we must be notified within 15 days of receipt; if it's past the 15th day we will charge a restocking fee of 15% from the total order.

What items are returnable?

Items that are unused, and unopened. Any returned items that have been opened are subject to a 15% restocking fee.

How soon will I get a refund?

Once your item is returned back to our kitchen and inspected by our team, your refund will be issued, typically within 1-3 business days.

My package never arrived. Do I receive a refund?

If you have Route Package Protection on your order, please file a claim for the missing package on Route’s website. If you do not have Route, a claim will have to be submitted via email to us, prior to receiving a refund. Depending on the circumstance of the missing or stolen package, we can provide a full or partial refund.

What items are non-refundable?

Items purchased under a sale or promotional period with discounted retail value are non-refundable. All sales are final. 

A product didn’t agree with me. Can I get a refund?

Your satisfaction is our priority. If you're not satisfied with a product, simply return it to us for a partial refund. All returns of opened products are subject to a 15% restocking fee, and customers are responsible for return shipping. Start by submitting a claim to info@roseritual.com.

I received a damaged product. What do I do?

Please email us to file a claim for the damaged item. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the courier. Please include photos of all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself.

What is your return policy for international orders?

If you receive damaged products, we will gladly grant a refund or credit, with the exception of shipping fees. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the courier. Please include photos of all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself. All claims need to be made within 15 days of receipt in order to receive a full refund.

If you're not satisfied with a product, simply return it to us for a partial refund. All returns of opened products are subject to a 15% restocking fee, and customers are responsible for return shipping. Start by submitting a claim to info@roseritual.com.